Frequently Asked Questions
Everything you need to know about shopping with TECO
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
How can I track my order status?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
TECO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.